A return document including our policies and procedures will be sent with the order.
Returns for a size exchange or a refund are at the charge of the customer, but we will ship the exchanged item for free.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Returns must be asked within 14 days after the delivery of your order. Reimbursement will take place within thirty days following cancellation at the latest.